Frequently Asked Questions about BBB Plugin

Access to the API is only available in the dedicated service mode. In the SaaS mode of BigBlueButton for Moodle, we do not provide this access.

Yes, you can do free live tests (demo). And also, you can subscribe and get a 5-day trial with full functionality. This trial period however, only applies to our BigBlueButton for Moodle service. It does not apply to Open API dedicated instances service which is meant to be used outside Moodle.

Yes. If you purchase our BBB Plugin exclusive service for  Moodle, our plugin will automatically generate attentance and non-attendance reports directly inside every meeting activity you create in your Moodle. This report allows typical Moodle export functions (xls, csv) and also the ability to send a message to all the students listed in non-attendance.

Currently, the prices of BBB Plugin are in United States dollars (USD).

No. We also provide BigBlueButton service in Open API using managed dedicated instances to suit your
needs. With this service you may use BigBlueButton and create meetings without any other software. Also
you may use any compatible plugin to integrate it with your favorite platform, LMS or CMS.

Yes. BigBlueButton is a video conferencing tool primarily designed for online education, but it can be used for a variety of purposes, including meetings, webinars, and project collaborations.

Yes. In our specialized service for Moodle, we have added a parameter that allows you to easily customize the logo during meetings. To learn the steps, visit the following link: How to add your logo in BigBlueButton meetings?

As long as you don’t exceed the total number of users online at the same time (simultaneous users), you can organize an unlimited amount of online meetings.

Yes. You can do that. If you deliver Moodle, Education or Online training related services, you may partner
with us to offer BigBlueButton services to your clients. Also note that our service is provided white-label.

Contact us for more information.

The storage capacity varies depending on the number of users.

They’re stored for at least six months for active subscriptions, and at least one month for inactive subscriptions. However, no recording is deleted unless you hit a disk usage threshold wich usually allows more than 6 months of recordings retention. Our team will notify your admins if this happens so you can choose to upgrade (to get more space) or to delete old recordings. Also keep in mind that you may download important recordings and transfer them to your Moodle or servers.

There is no limit on the number of recordings.

We accept payments via Stripe (wich includes credit cards, G Pay and other methods), PayPal and Wire Transfers. For monthly subscriptions Wire Transfer may be not suitable or available.

We have customers in spain. Although we have focused more in providing high quality BigBlueButton hosting in North America and South America, you may use the service from anywhere. Just keep in mind that if most of your users are not in these regions they may expireince a higher latency. We may also provide managed dedicated instances in Europe in some cases.

There are: Presentation (BigBlueButton’s default), Notes, Podcast and MP4 (Single video for download
purposes).
BigBlueButton stores recordings in a special format called “Presentation” to be watched exclusively from the
cloud. Also, it is possible to enable globally or for specific activities the MP4 downloadable video format
(single video file). Same applies to “Podcast” format (audio).

Yes, we offer a dedicated instances service that allows you to connect the BigBlueButton service to any platform, including Canvas Instructure. We provide two integration options: through LTI or natively.
*In both modalities, we provide API codes to easily integrate the service.

No, recordings are processed and stored on the servers of the BBB Plugin.

Currently, we ensure a capacity of 300 participants for a single meeting. However, it can be more as there is no strict limit. It is essential to consider that BigBlueButton is designed for education and interaction. Therefore, it is not advisable to have too many participants connected unless their involvement is non-interactive, as it may negatively affect the user experience.

The recording quality is preset, and you do not have to take any action yourself. By default, we offer a higher quality capability compared to other competitors and even the standard BigBlueButton settings typically employed by other providers.
It’s important to mention that when sharing your camera, you can choose the webcam quality you desire (ranging from low quality to FHD Extreme 1920px).

To solve this problem, you just need to check that the administrator has correctly configured the roles for Teacher, Teacher without editing permission, Manager, or others in the BigBlueButton plugin settings. Visit the following link for step-by-step instructions.

Yes, it is possible to change the URL of a Moodle site. However, it’s important to note that each subscription allows you to connect to a specific Moodle platform. If you want to connect to a different platform, you will need to purchase a new subscription for that specific platform.

In general, almost everything on the internet is downloadable to some extent. However, the BigBlueButton recording format makes it challenging to be downloaded, ensuring content protection when needed. In our plugin, we have included parameters that allow us to hide downloadable formats from students when required.

We do not set any hard limits on the number of webcams per meeting. However, you should keep in mind that selected webcams video quality and the ability to watch a high number of simultaneous webcams depends on your users bandwidth. You may choose to have your participants (not moderators) to see all webcams or just moderators to ease bandwidth requirements on your users in some situations. Also it is generally recommended to have a moderate number of simultaneous webcams in a single meeting.

Yes. In the Moodle integration, for example, you will find an option in the administration called “Service status” that allows you to monitor and generate the list of meetings in progress.